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Llámanos

FAQ

1. CUSTOMER
1.1. What should I do if I find in this FAQ page answer to my question?

2. BUYING PROCESS

2.1. How do I buy?
2.2. Do I have a minimum order?
2.3. Can I modify my profile data?
2.4. I forgot my password, how I can get it back?
2.5. What should I do if I do not know which size to buy?
2.6. How I can know if my order was successful?
2.7. How I can know when I receive my order?

3. COUNTRIES AND FORMS OF SHIPPING

3.1. For which countries the service is available in the online store?
3.2. How long it takes for orders to be shipped from the store?
3.3. What is the charge for shipping?

4. PAYMENT

4.1. How I can pay?
4.2. Is it safe to pay by credit card?
4.3. By making credit card payments in the payment gateway of Banesto ask me the "CVV". What is it?
4.4. Does the bank information I provide at the time of purchase is stored?

5. PRODUCT WARRANTY


5.1. What product warranty offered Intimeshop.com online store?


6. RETURNS AND EXCHANGES


6.1. What should I do if I want to change some product of my order?
6.2. How I can return an item that is defective or damaged?
6.3. How I can request a refund of all or part of an order delivered?
6.4. What event of removal, how to return the amount of my purchase?
6.5. What is the term for repayment of orders?
6.6. What is the charge for return shipping?
6.7. Under what conditions should I return the order?
6.8. How will I know my order the return has been completed?
6.9. I received an item you did not ask, what should I do?
6.10. I have received a defective item, what should I do?

1. CUSTOMER


1.1. What should I do if I find in this FAQ page answer to my question?

If you have any questions you can send it to us using the contact form here. If you prefer, you can contact us by phone on 902 955 799. Your query will be resolved as soon as possible.

 

2. BUYING PROCESS


2.1. How do I buy?


1. Surf the web to find that product you want to buy.
2. Once on product details, select size color and quantity you want to buy. Then click "add to cart".
3. When you're done you see the basket to confirm your details. Once there you can modify your items, see them again or delete those not interest you.
4. When you are ready to checkout click "confirm" to confirm the purchase. From here the system will guide you to finish completing your order.

 

2.2. Do I have a minimum order?
It is not necessary, but it may interest you to know that on purchases over 75 euros (including VAT) are free freight (destination Peninsula).

 

2.3. ? I can modify my profile data?

Profile data can be changed and updated at any time. You must log in to your account, once under "My Account" you can update the information you want.

 

2.4. I forgot my password, how I can get it back?

You can retrieve it by clicking here. Immediately receive an email with your password.

 

2.5. What should I do if I do not know which size to buy?

If you are not sure which size to buy, please see our size guide by clicking here. If still not clear, you can contact us from here or call us at 902 955 799

 

2.6. How I can know if my order was successful?

Immediately after the payment has been made and your order has been recorded correctly receive an email confirmation of your order.

 

2.7. How I can know when I receive my order?

As soon as your order leaves our warehouse you will receive an email notificándotelo

 

3. COUNTRIES AND FORMS OF SHIPPING

3.1. For which countries the service is available in the online store?

The online store is currently available intimeshop.com to Spain and other European Union countries. Also for Andorra. For shipments to other destinations please contact us via email (info@intimeshop.com?) Or telephone 902 955 799

 


3.2. How long it takes for orders to be shipped from the store?

All confirmed orders in our online store are sent within approximately 24h to 48h (by overnight courier) or between 4 and 5 days (for deliveries by Post). Once your order leaves our warehouse we will send you an e-mail confirmation of the order output.

 

3.3. What is the charge for shipping?

You can check the shipping costs here. From 75 € shipping is free for mainland shipments.

 

4. PAYMENT

4.1. How I can pay?

The system supports four modes of payment: credit card or debit card, bank transfer, PayPal (3.5% commission on the total order) or cash (5% surcharge on the total order, with a minimum of 2.5 €).
You can check the details of payment methods here.

 

4.2. Is it safe to pay by credit card?

Totally. The bank card details are treated solely on the secure server of the payment platform of our bank (Banesto) or in Paypal's secure servers. Intimeshop.com At no time has access to the data of your credit card, which travel through the network and safely encrypted under the SSL (Secure Socket Layer) which guarantees maximum safety thereof.
The screen where you enter your card data comes directly from the secure server of the payment platform of our bank (Banesto). If paying by Paypal, data is entered directly into your system.
Intimeshop.com adheres to payment systems Verified by Visa and MasterCard SecureCode, which helps to ensure the identity of the person making the purchase.

 

 

 


Finally, Intimeshop.com incorporates a security certificate that enables encryption of data traveling between your browser and our servers. This certificate SSL (Secure Socket Layer) secured by GeoTrust prevents the interception of data by third parties.

 

 

 


4.3. By making credit card payments in the payment gateway of Banesto ask me the "CVV". What is it?

In the Visa and MasterCard CVV is the three-digit number that is printed on the back of the card, next to the space reserved for the signature.

 

 

 

4.4. Does the bank information I provide at the time of purchase is stored?

For safety the online store intimeshop.com never have access to confidential information relating to the means of payment. For this reason, the bank details of each user are required for each new order.

 

5. PRODUCT WARRANTY

5.1. What product warranty offered Intimeshop.com online store?

Intimeshop.com works with the best national and international brands of lingerie and underwear. Before shipment Intimeshop.com performs stringent quality checks for defects in products. Anyway if you have any questions you can contact our customer service via e-mail to info@intimeshop.com?. Your query will be resolved as speedily as possible.

 

6. RETURNS AND EXCHANGES

6.1. What should I do if I want to change some product of my order?

Let us know with an email to cambios@intimeshop.com? for 24/48 hours of receipt.
Our team will receive your request and will get in touch to arrange a return. Remember Intimeshop.com want to have satisfied customers. For this reason you change your order within 15 calendar days of delivery. You can see the general conditions on exchanges and returns here.

 

6.2. How I can return an item that is defective or damaged?

Let us know with an email to devoluciones@intimeshop.com? for 24/48 hours of receipt.
Our team will receive your request and will contact to return it. When we receive the item in our warehouse we will refund the item's value minus the cost of the service on the same card with which you made your payment.
Remember Intimeshop.com want to have satisfied customers. For this reason you can return your order within 15 calendar days of delivery. You can see the general conditions on exchanges and returns here.

 

6.3. How I can request a refund of all or part of an order delivered?

You can request a refund of all or part of an order once you have received in your home. Let us know with an email to the address devoluciones@intimeshop.com? for 24/48 hours of receipt.
Our team will receive your request and will contact to return it. When we receive your order in our warehouse we will refund the purchase price minus the cost of service on the same card with which you made your payment.
Remember Intimeshop.com want to have satisfied customers. For this reason you can return your order within 15 calendar days of delivery. You can see the general conditions on exchanges and returns here.

 

6.4. What event of removal, how to return the amount of my purchase?

The refund of your purchase will be made on the same card you used when placing the order. Depending on your bank card repayment can take up to 7 days.
If your payment was made via PayPal, we'll refund your money to your PayPal account. If you made the payment through a bank deposit account or COD ask you an account number to transfer realizarte.

 

6.5. What is the term for repayment of orders?

All products can be returned within 15 calendar days from the date of receipt of order

 

6.6. What is the charge for return shipping?

None. Just have to take charge of the amount of the return freight.

 

6.7. Under what conditions should I return my order?

It is imperative that the product is being returned in their original condition, must not be used or damaged, it must be in its original box, store labels, original packaging and accessories included in the box.

 

6.8. How will I know my order the return has been completed?

As soon as we receive the / the item / s and we verify its perfect condition, we will make the payment for the full amount to your credit card, which will be paid according to the terms of its bank. Once the payment has been made we will inform you via e-mail.

 

6.9. I received an item you did not ask, what should I do?

If you've received an item that does not correspond to your order please let us know by e-mail to the address devoluciones@intimeshop.com?? for 24/48 hours of receipt.
Our team will receive your request and will get in touch to make the necessary formalities. Fortunately this is a rare situation ...

 

6.10. I have received a defective item, what should I do?

If you received a defective item please let us know by e-mail at devoluciones@intimeshop.com?? for 24/48 hours of receipt.
Our team will receive your request and will contact to perform the appropriate action. When we receive the item in our stores will carry out quality control to determine the problem. If we have stock to replace it and still want the item we will notify you to set a delivery date. Otherwise we will refund the full value of the item as the same card with which you made your payment, or by check if the payment is made on delivery. All transportation costs will be paid by us. Fortunately this is a rare situation ...