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Llámanos

RETURNS AND EXCHANGES POLICY
 

RETURN TO ORDER: TOTAL WARRANTY

All our products are original brand and are backed by the best manufacturers. Our commitment is to achieve total customer satisfaction, so if you are not satisfied, we guarantee full refund of your money.

Therefore, all orders can be returned within 14 days from the time of delivery.

Shipping charges on returns are borne by the customer. In case of faulty or erroneous Intimeshop.com borne by the customer and will receive the full amount for the shipping generated from their original purchase.

The general conditions for a return or exchange an order are:

1.1 The User must contact by email Intimeshop.com devoluciones@intimeshop.com and communicate their intention to return or exchange the / the product / s purchased / s. You must specify in the mail order number, particulars of returned products or you want to change and, if involved in a change, the products you wish to change. You should also indicate the pickup address and your preferences regarding the collection schedule (morning or afternoon).

1.2 Intimeshop.com will contact with e user to arrange the date of collection or return or exchange products, the expenses of shipping and return by the user.

1.3 For any return is accepted, returned products must meet the following requirements:

* The unwanted product must be in the same state as it was delivered, and must retain the original packaging and labeling.

* You must include a copy of the delivery note inside the package, where the marking of products returned or changed and the reason for return or exchange.

* The items purchased must be tested, provided on other clothing and never directly on the body.

* For reasons of hygiene not accept returns or exchanges for items that do not comply with the preceding paragraph.

1.4 If you have complied with the requirements of the previous point, the user Intimeshop.com send an e-mail confirming the acceptance of the return or exchange, and proceed to the payment of the amount of returned products, minus the cost of returning them ( in case of a return). In case of a change Intimeshop.com Customer shall send the requested products.

1.5 In case of return, refund on the user's account will be made as soon as possible after receipt of the goods by Intimeshop.com. The payment of the refund will be issued to the same card used for payment and will be available within 48 hours in debit card, and up to 30 days credit cards. If the recipient of the goods and who has paid Order are not the same person, to repay the amount of the refund shall be made by Intimeshop.com who made the payment.

1.6 If the return or exchange could not be accepted because of its non-compliance with the above conditions, the user shall be entitled to reimbursement of the amounts for returned products. However, the user may request that the goods are returned, assuming the user in that case the new shipping from warehouses Intimeshop.com. If users reject this possibility, Intimeshop.com reserves the right to withhold the goods concerned and the amount for the same.

 
1.7 In case of defective or incorrect products, freight borne by the customer Intimeshop.com and receive the full amount for the shipping generated from their original purchase.